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Samsung FRP Disable Official method

How to disable Google Factory Reset Protection

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Factory Reset Protection (FRP), is a security feature on Android devices with Android OS Version 5.1 (Lollipop) and higher. The FRP provides a built-in security feature you are able to use that protects your device and information, including screen locks and data encryptions. The FRP is enabled automatically when a Google account has been registered on the device and will be disabled if the Google account is removed from the device prior to the Factory Data Reset. Once the FRP has been activated, it will prevent use of your device after a Factory Data Reset in an untrusted environment. This means if your device has been Factory Reset in any other way than Settings > General Management > Reset > Factory Data Reset, the FRP Lock will be enabled.

When performing a Factory Data Reset, all settings are returned to the factory default settings and all personal data is erased, including files and downloaded apps. If the Google FRP is enabled, you will need to enter your Google account credentials before you can do a factory reset on the device.

Please Note:

If you have already reset your device, but don’t remember your Google username and/or password, the device cannot be used. If this is the case, please action the following:

If you know your Google account email but cannot remember the password, use the Google account recovery tool to recover or reset it. Then, use your new password to unlock your Galaxy device. It can take 24-72 hours for a new password to sync with all registered devices. Try logging in to your device with the new password after the suggested timeframe.
If you cannot remember any of your Google account information, and the FRP Lock has been triggered, visit one of our Authorised Service Centres to receive professional assistance. Please ensure that you have your Proof of Purchase to show evidence of ownership of your device.

Check out What is Google FRP? for more information

To disable Google Factory Reset Protection, see steps below:Android OS Version 9.0 (Pie)Click to Expand Android OS Version 6.0 (Marshmallow)Click to Collapse1Open Settings on the device2Select Accounts.3Tap Google.4Select the name of the Google account to remove5Tap More in the top right corner6Select Remove Account

Once the account has been removed the FRP will be deactivated.

Looking for something else?

How do I remove an existing Google Account?

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.